At Candleier, every order is packed with care and intention. Since our products are delicate by nature, we request you to review the policy below before placing an order.

01. Damaged or Defective Products:

If your order arrives damaged or defective, please write to us at namaste@candleier.com or message us at +91-9205965656 within 48 hours of delivery at along with clear images and video of the product and packaging. The replacement/exchange items(s) will be delivered within 7 working days.

02. Returns Requested by Customers:

If you wish to return a product only due to any breakage in the transit, please notify us within 48 hours of delivery. Approved returns will be eligible for:

• Store credit, or
• Refund after deduction of applicable shipping charges (forward and return shipping)

To qualify for a return:

• The product must be unused
• Returned in original packaging
• In resellable condition

Refunds will only be processed after the returned item has been received and inspected by our team. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at namaste@candleier.com

03. Non-Returnable Items:

The following items are not eligible for return or exchange:

• Products purchased during sales or promotional discounts
• Used, lit, or opened products

04. How to Request a Return or Exchange:

Please email us at namaste@candleier.com with:

• Your order number
• Reason for return/exchange
• Supporting photos (if applicable)

Once approved, our team will guide you through the next steps.

We’re always here to help make things right. Warm Regards, Candleier.