Shipping policy

SHIPPING POLICY

CANDLEIER is committed to deliver your order with good quality packaging within the given time frame. We ship throughout the week, except Sundays & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost.

 

When Will My Order Arrive?

Your order is typically processed and shipped from our warehouse within 24–48 hours of placement.

Please note that during peak sales periods or times of exceptionally high order volume, shipping and processing times may be extended. On standard business days, you can expect your order to be delivered within 2–5 business days after it has shipped. We appreciate your patience and understanding.

 

How Much Does Shipping Cost?

We offer Free Shipping on all orders over ₹2000.

Cash on Delivery (COD) Orders: At this time, we do not offer Cash on Delivery. All orders must be prepaid.

 

What If My Order Cannot Be Delivered?

Our courier partner will make three attempts to deliver your package. If the delivery is unsuccessful after these attempts, the order will be returned to us.

A refund will then be processed back to your original payment method or issued as store credit (via coupon code) for future purchases, depending on your original payment type.

 

International Shipping

Currently, Candleier ships only within India. We hope to light up more corners of the world soon.

 

Still Have Questions?

Please email us at namaste@candleier.com and we will respond to your inquiry promptly.