Terms of service

Terms of Service

Last Updated: May 2026

OVERVIEW

This website is operated by Candleier. Throughout the site, the terms “we”, “us”, “our”, and “Candleier” refer to Candleier, a brand owned and operated by Candleier.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink.

Please read these Terms carefully before using our website. If you do not agree to all the terms and conditions stated here, you may not access the website or use our services.

Our store is hosted on Shopify which provides the e-commerce platform that enables us to offer our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site under your supervision.

You may not use our products for any unlawful or unauthorized purpose or violate any applicable laws, including copyright laws.

Any breach of these Terms may result in immediate termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that certain content you submit may be transferred unencrypted over various networks. However, all payment and credit card information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

SECTION 3 – ACCURACY AND TIMELINESS OF INFORMATION

We strive to ensure all information on this website is accurate and current. However, we are not responsible if any information made available is incomplete, inaccurate, or outdated.

Any reliance on the material provided on this site is at your own risk.

We reserve the right to modify the contents of this website at any time without obligation to update any information.

SECTION 4 – MODIFICATIONS TO PRODUCTS, SERVICES, AND PRICES

Prices for our products are subject to change without prior notice.

We reserve the right to modify, suspend, discontinue, or update any product, service, or part of the website at any time without notice.

We shall not be liable for any modification, price change, suspension, or discontinuation of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online and may be available only in limited quantities.

All products are subject to our Return & Refund Policy.

We reserve the right to:

limit quantities,
discontinue products,
revise product descriptions,
or update pricing at any time without notice.

While we make every effort to display products accurately, actual colours, textures, and finishes may vary slightly depending on your screen settings and handcrafted variations.

We do not guarantee that products or services purchased will meet every individual expectation or preference.

SECTION 6 – BILLING AND ORDER ACCEPTANCE

We reserve the right to refuse, limit, or cancel any order placed with us.

This may include orders that appear to be placed by dealers, resellers, distributors, or orders associated with the same customer account, payment method, or billing/shipping address.

If an order is modified or cancelled, we will attempt to notify you using the contact details provided at checkout.

Order Cancellations & Refunds

Candleier reserves the right to cancel any order prior to dispatch due to:

product unavailability,
pricing or technical errors,
suspected fraudulent activity,
or operational limitations.

Where applicable, refunds will be processed to the original payment method within 7–10 business days.

You agree to provide current, complete, and accurate billing and account information for all purchases made through our website.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools or services over which we neither monitor nor exercise control.

Such tools are provided on an “as is” and “as available” basis without warranties or endorsements of any kind.

Your use of optional third-party tools is entirely at your own discretion and risk.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, or services available through our website may include links to third-party websites.

We are not responsible for examining or evaluating the content, accuracy, policies, or practices of any third-party websites and assume no liability for them.

We encourage you to review their terms and policies before engaging in any transaction.

SECTION 9 – USER COMMENTS AND FEEDBACK

If you submit ideas, suggestions, feedback, proposals, reviews, or other materials to us, you agree that we may use, edit, publish, distribute, or reproduce them without restriction or obligation to compensate you.

We may, but are not obligated to, monitor, edit, or remove content that we consider unlawful, offensive, threatening, defamatory, or otherwise objectionable.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the website is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our website containing typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery timelines, or availability.

We reserve the right to correct any such errors and to cancel or refuse orders placed based on inaccurate information.

SECTION 12 – PROHIBITED USES

You are prohibited from using this website or its content:

for any unlawful purpose,
to violate any laws or regulations,
to infringe upon intellectual-property rights,
to transmit malicious code,
or to interfere with the security or operation of the website.

We reserve the right to terminate your use of the Service for violating any prohibited activities.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Your use of this website and our services is at your sole risk.

All products and services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.

To the fullest extent permitted by law, Rad Brands Private Limited, its directors, employees, affiliates, and representatives shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of our website, products, or services.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Rad Brands Private Limited and its affiliates, directors, officers, employees, and agents from any claim, demand, liability, or expense arising from your breach of these Terms or violation of any law or third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by law, and the remaining provisions shall remain valid and enforceable.

SECTION 16 – TERMINATION

We reserve the right to suspend or terminate your access to the website or Services at any time if we believe you have violated these Terms.

Any obligations or liabilities incurred prior to termination shall survive termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms, along with any policies posted on this website, constitute the complete agreement between you and Candleier regarding the use of our Services and supersede all prior agreements or communications.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide services shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in Gurugram/Gurgaon, Haryana.